At Clothing About, we strive to ensure you are satisfied with every purchase. If you are not completely happy with your order, we’re here to help with our easy returns and refund policy.
1. Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- It must be in the original packaging with all tags attached.
Non-returnable items:
- Sale items and gift cards are final sale and cannot be returned.
- Underwear, swimwear, and any item marked as non-returnable on the product page for hygiene reasons.
2. How to Initiate a Return
To initiate a return, please contact us at info@clothingabout.com with your order number and reason for the return. We will guide you through the process and provide a return shipping address.
You are responsible for covering the shipping costs for returning your item unless the return is due to an error on our part (e.g., defective or incorrect item).
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
Shipping costs are non-refundable unless the return is due to our error. If you received free shipping on your original order, we may deduct the actual shipping cost from your refund amount.
4. Exchanges
If you need to exchange an item for a different size, color, or product, please follow the same return process. Once your return is approved, you can place a new order for the desired item. We recommend contacting us at info@clothingabout.com to ensure availability before returning your original purchase.
5. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at info@clothingabout.com with photos of the issue and your order details. We will arrange for a replacement or refund at no additional cost.
6. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, please:
- Check with your bank or credit card company, as processing times may vary.
- If you still have not received your refund, contact us at info@clothingabout.com, and we’ll assist you further.
7. Contact Us
For any questions regarding our refund and returns policy, please contact us at:
Email: info@clothingabout.com